Search results for "Education service"
showing 6 items of 6 documents
Prioritization of students’ needs for education service design and development by embedding AHP and fuzzy set theory: A case study
2015
Student satisfaction represents a strategic factor for many universities towards increasing competition concerning students recruitment. Thus, nowadays many universities take into account typical customer-oriented industry’s approaches for the education service design and development. In such a condition, prioritization of students’ needs represents a crucial step to appropriately adopt these approaches. This paper proposes an effective way to evaluate importance of students’ needs based on the Analytic Hierarchy Process (AHP) method, in which linguistic variables are parameterized by means of triangular fuzzy numbers, to deal with uncertainty, subjectivity and vagueness. Finally, a case st…
Evaluation to support stakeholder centered design and continuous quality improvement in higher education services
2014
Abstract: Evaluation and self-evaluation procedures are commonly used in educational institutions to measure education services and research performance. This chapter describes the main opportunities that evaluation-based approaches can produce to support processes of design and continuous quality improvement in higher education institutions in the light of recent normative measures in Italy to address quality aspects of education services. Subsequently, a new approach – based on the ServQual conceptual model – that evaluates education services is used to carry out a strategic analysis of education services at the management engineering program at the University of Palermo, Italy.
How accurate are teachers and support specialists when judging students' literacy skills? Special educational service as an external factor influenci…
2022
The aim of the study was to examine the accuracy of Estonian teachers' and support specialists' judgements of students' spelling skills and reading fluency and to investigate the provision of special education services to students as a factor influencing teachers' judgements. The sample included 11 classroom teachers, 8 support specialists, and 187 third-grade students. The judgements were collected using scales, and students' literacy skills were assessed using group and individual tests. The results indicated that judgements of reading fluency were less accurate than those of spelling skills. In addition, the provision of special education services influenced teachers' judgements, directi…
A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area
2013
In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation method. However, considering that service performance evaluations are deeply based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unrelia…
The value trade-off in higher education service: A qualitative intercultural approach to students’ perceptions
2016
Purpose: Higher Education Institutions (HEIs) have become a highly competitive market, where consumers (i.e. students) are highly involved in their choices, and managers need to focus on competitive edges. This paper aims to understand the factors that influence international Master students’ choice behaviour and fulfil student expectations of customer value in HEIs. Design/methodology: With qualitative information (five focus groups) collected from international students (of 12 different nationalities) of several universities in Spain, UK and China, the paper investigates the formation of customer value as a trade-off between benefits and costs. This qualitative approach aims first at asse…
Corresponsabilità educativa nei servizi 0-6. La percezione di genitori e insegnanti.
2021
The 0-6 years integrated education service has opened new perspectives on parental participation and the forms in which it can be developed and put into practice. This paper intends to offer a theoretical framework relating to the role of families and the participation in the context of education services, based on a dialogue between family and education services. Through a survey conducted in the city of Palermo, some indications are proposed with respect to ways of improving the school-family co-education synergy, suggesting some good practices for a constructive and mutually responsible alliance.